I contacted this company with the gaol of refinancing my current mortgage. After going through all of my information, I was asked how much my current balance was.
Since it was under 200k, I was then told "our system is currently down." The Rep then asked for my social security number and said they would call me back when the system was up again. I refused to give the SS# and offered to give other documentation of my credit instead. The rep took my info and said they would get me a good faith estimate as soon as the system was up and running again. It has been over a week since my initial contact and every time I contact the Rep, I get the same response.
"Our system is still down." This company and its employees do not want to assist in refinances lower than 200K because they feel they do not make enough money off the deal. Instead of telling you this, they keep giving you the runaround and put you off. I will not be unsing this company because of their unethical approach to customer service. All this company cares about is how much money they can get from the customer.
If the loan is "too small" in their opnion, you just get ignored.
Think twice before doing any business with this company. This companies only goal is to see how much money they can squeeze out of every customer.